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Cpanel to cpanel Host Move Error

Posted December 23rd, 2012

Today, I was moving my one of the small, neglected site from hostmantis to hostgator web hosting account. But got an error while transferring my host from cpanel hostmantis to cpanel hostgator.

The reason they gave was :

“We perform a cPanel transfer which normally completely transfers a copy of the account, however, transfers are not always successful due to differences in control panel versions API. HostGator uses a highly modified version of cPanel which our current version of cPanel does not play very nice with, so quite often transfers are not successful.

The best thing for you to do would be to create a full backup of your cPanel account in cPanel that we can use to restore your account from. You can upload it to your HostMantis /home folder or you can make the file publicly available in your HostGator account so we can download it.”

I asked them to make a backup by themselves and restore it. But then they told

“Sorry, but logging into your cPanel account at a previous provider and manually creating a backup for you is not something we do.

If you do not have the bandwidth to upload a copy of a recent full account backup to your HoatMantis account, you can at least make it available for us to download from your old provider. With cPanel, backups are typically placed in your /home folder. Using FTP or cPanel’s File Manager you can move the backup from your /home folder to your /public_html folder and make it available for us to download.”

 

Can anybody guide on what to do now?

Thanks

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